Delivery and Shipping Info
We are committed to fast and efficient delivery Australia wide. The majority of our stock listed on our site is instock and ready to ship from our Ferntree Gully, VIC warehouse and supplier warehouses.
Some boutique brands such as Choozy Pet Beds, Oscar & Lulu are custom-made to order and may take up to 7 business days to individual hand-make before dispatching. These are advertised on the product page itself.
We use a combination of Australia Post and Toll Couriers to delivery quickly anywhere in Australia. General delivery times are
- Melbourne Metro and Vic - 2-3 business days
- Other metro areas - 2-5 business days
- Country and Rural - 3-7 business days
- Remote - 5-10 business days
Customers are notified when orders are shipped and tracking will be available for most shipments. This information will be available in your Account and Order status pages, so we highly recommend you signup for an account before or during your purchase.
30 Days Return Policy
If you change your mind about your bed we are happy for you to return it as long as it is returned in as new, UNUSED condition. The dog bed must not be taken out of original packaging and have been setup. Please contact us via email or phone if you like to return your dog bed. Find more information on our returns policy on our Returns & Warranty Page
In the mean time, please contact us with any questions about delivery and shipping at firstname.lastname@example.org